A chargeback that is resolved means that both parties have agreed how to handle this chargeback (it will be paid by the customer, it will be offset against existing credit memos, it will be charged off to some other expense, such as promotion allowance, etc.). To indicate a chargeback is resolved, assign it a chargeback status code that has been set up as a resolved status code. A chargeback is automatically assumed to be resolved if its balance is zero.