Customer Portal Cart Purge Utility

Menu Path: Portals $Images\bluerarw.gif$ Customer Portal $Images\bluerarw.gif$ Site Setup $Images\bluerarw.gif$ Customer Portal Cart Purge Utility

Purpose

Purge customer portal shopping carts.

Overview

Use Customer Portal Cart Purge Utility to purge shopping carts for customer portal sites.

Purging Customer Portal Carts

To purge customer portal carts:

Enter a customer portal site ID or name for which to purge carts in the Site ID or Site Name field.
Select the carts you want to purge (open, saved, ordered, and/or failed).
Enter a number of days to purge carts that were last updated that number of days ago or earlier.
Click the Delete button in the ribbon. Carts that meet the criteria you selected in steps 2 and 3 are deleted.

Ribbon Home Tab Buttons

Button

Description

Exit

Click this button to close the Customer Portal Cart Purge Utility window.

Delete

Click this button to delete customer portal shopping carts based on the selected criteria.

$Images\warning.gif$ Deleted carts cannot be retrieved.

General Tab Fields and Buttons

Field or Button	Description
Site ID	Enter a customer portal site ID for which to purge carts, or click the Lookup button to select a site ID.
Site Name	Enter a customer portal site name for which to purge carts, or click the Lookup button to select a site name.
Purge Open Carts	Select this check box to purge open shopping carts. Open shopping carts are those that have had items placed in them but have not been ordered or saved. A user might log into a customer portal site, view some products, place a product in a shopping cart, and exit the customer portal site. This is an open cart. This check box is selected by default.
Purge Ordered Carts	Select this check box to purge ordered shopping carts. After products are placed in a shopping cart and the user successfully completes the checkout process, the sales order is created. The contents of the cart are stored, but are not visible until purged. This check box is selected by default.
Purge Saved Carts	Select this check box to purge saved shopping carts. After products are placed in a shopping cart the user has the ability to save the shopping cart under a name they specify. The user can then proceed to place products in a new cart, and process (order) for that cart if they want. The saved cart remains a saved cart until a user retrieves the cart. This check box is cleared by default.
Purge Failed Carts	Select this check box to purge failed shopping carts. If a customer portal user attempts to complete the checkout process (place the order) and for some reason the order is not created, the shopping cart is flagged as a failed cart. Administrators can attempt to re-import failed carts. This check box is cleared by default.
Delete Carts that are X days and older	Enter a number of days to purge shopping carts that were last updated that number of days ago or earlier. This works in conjunction with the selected check boxes. Example If you enter 10 and you select the Purge Failed Carts check box, you will delete failed shopping carts that were last updated more than 10 days ago.