Question: What is the formula for calculating backorders in Inventory Matrix Inquiry?
Answer: The formula is: pending quantity minus future quantity minus quantity allocated.
Question: How do I prevent partial backorders?
Answer: You can use the Ship Complete or Ship Backorder Complete check box on the Main tab in Order Entry to prevent partial orders from being shipped. These check boxes may also be selected by default for specific customers based on the following check boxes on the Options tab in Customer Maintenance:
Ship Complete:
Select this check box if you want to only ship complete orders to the customer. If this check box is selected in Customer Maintenance, the Ship Complete check box is selected by default for the customer's orders in Order Entry. However, you can still manually clear this check box in Order Entry if you want to ship incomplete orders to the customer. If this check box is selected and certain line items on an order have not been allocated due to backorders or future allocations, the order is not shipped until all line items are allocated and ready to be shipped.
Ship Backorders Complete:
Select this check box if you want to only ship backorders when goods are allocated in full. If this check box is selected in Customer Maintenance, the Ship Backorder Complete check box is selected by default for the customer's orders in Order Entry. However, you can still manually clear this check box in Order Entry if you want to ship incomplete backorders for the customer. If this check box is selected and an order is on partial backorder, the allocated items from the orders are picked for shipment, but the remainder of the backorder is not shipped unless goods are allocated in full.