Question: How can I print a check for a customer who has a credit?
Answer: To print a customer check, perform the following steps:
Set up the customer as a supplier or set up a single supplier for all customer checks. For information on setting up suppliers, see Supplier Maintenance.
Create an accounts payable voucher for the amount of the check in Voucher Entry. You must use the customer's mailing address for the remit-to address.
Note It is recommended that you set up a separate general ledger account for customer refunds. Use this account when you enter a voucher to pay the customer, and when you remove the credit from accounts receivable.
Print the check in Check Print.
Note You must also process accounts receivable for the credit. You can do this using any method, but generally, you will want to write off the credit in Payment Apply using the refund general ledger account you selected for the voucher's expense account.