Question: What if we sell to a customer directly sometimes and sometimes the customer uses a factoring company?
Answer: Then you should set up a Finance type payment terms code and relate it to the factoring company. Use that payment terms code when entering an order that will be paid by the factoring company.
Question: Why isn’t a chargeback that I’ve entered appearing in the list of transactions that I can transfer to the factoring company?
Answer: Only chargebacks with a resolved status code appear. For more information, see Chargeback Status Maintenance.
Question: If my customer is dealing with a new factoring company, how can I export transferred transactions to them in their format?
Answer: Consult Apprise Support. There is a possibility that one of our other customers may be working with the same factoring company, and the program to export the data is already done.