Question: A user was created in User Profile Maintenance and when applying cash receipts in Payment Apply, the user was not able to open a new batch or close an existing batch. The ribbon buttons are not available.
Answer: In User Profile Maintenance, there are two check boxes that allow users to open new batches and close existing batches:
Allowed to Open Batches
Allowed to Close Batches
These check boxes must be enabled for a user to have access to open and/or close batches.
Question: How do I reopen a closed batch?
Answer: To open a closed batch:
In Batch Management, select the batch type of the batch you want to reopen.
Enter the batch number in the Batch # field.
Click the Reopen button.