Commission Structure

The following diagram depicts the customer, product, and sales representative group commission structure.

$Images\CUSTPORDSALESAGENT1.gif$

Commission Matrix Options

The following table lists commission matrix options:

Sales Representative Option	Customer Option	Product Option	Customer Service Control Maintenance Commission Rate Resolution
Commission Group	Commission Book	Commission Class	Commission Group, Commission Class, Commission Book
Commission Group	Commission Book	Product	Commission Group, Commission Book, Product
Commission Group	Customer	Commission Class	Commission Group, Customer, Commission Class
Commission Group	Customer	Product	Commission Group, Customer, Product
Sales Representative	Commission Book	Commission Class	Sales Agent, Commission Book, Commission Class
Sales Representative	Commission Book	Product	Sales Agent, Commission Book, Commission Class
Sales Representative	Customer	Commission Class	Sales Agent, Customer, Commission Class
Sales Representative	Customer	Product	Sales Agent, Customer, Product

For information on setting up commission rates, see Commission Rate Maintenance.

Note You can change the hierarchy of these commission matrix settings in Customer Service Control Maintenance.

Commission Splitting Options

Option

Description

Two sales representatives receive commission on an entire order

Every order can have two sales representatives. Each sales representative's commission structure must be set up independently.

One sales representative receives commission on each line of an order; an order with five lines may have five sales representatives who receive commission

This option works best for companies that have multiple sales representatives servicing the same customers, and each representative is only responsible for selling certain product lines.

For more information, see Order Line Commission FAQ.