Menu Path: Credit and Collections Collection Processing Reminder Letter Print
Print reminder letters for invoices and debit memos that are soon due.
Use Reminder Letter Print to generate reminder letters for selected customers.
Some customers need friendly reminders of invoices and debit memos that are close to the due date. Otherwise, the payment may not occur on a timely basis. Receiving a reminder letter sometimes works as a catalyst to get chronically tardy customers to pay on time (the theory is that they get tired of getting these reminder letters).
Based on all or a selected range of due dates, the program will search for open invoices and debit memos (if paid, it will skip the invoices and debit memos) where the Reminder field in the database is Yes and the Reminder Date field is blank. When the reminder letter is printed, the Reminder Date field is populated with today’s date and the Reminder User field is populated with the word letter.
Reminder Letter Print works in conjunction with the reminder fields in Group Collection Rule Maintenance or Customer Collection Rule Maintenance. If reminders are turned on for a group or customer, then the Reminder field is set to Yes for an invoice or debit memo when is it within the lead days of the due date in Collection Task Refresh.
Example If the lead days is 3, and the invoice due date is 12/30/20, then the reminder field is set to Yes on 12/27/20.
Note In Customer Open Accounts Receivable Management, if the check box in the Reminder Done column is selected for a transaction, the Reminder Date and Reminder User columns are also populated. So, if a collection person is talking with a customer and discusses the invoices to be reminded and selects the Reminder Done check box, the customer will not get a printed reminder of those invoices. Conversely, as soon as the reminder letters are printed, the Reminder Date and Reminder User columns are automatically populated.
Button |
Description |
Exit |
Click this button to close the Reminder Letter Print window. |
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Click this button to display, output, email, or print reminder letters. |
Field or Button |
Description |
Select this check box to output reminder letters for all due dates. This check box is cleared by default. |
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Enter the first due date in a range of due dates for which to output reminder letters, or click the drop-down arrow to select a due date. This field is only enabled if you clear the All Due Dates check box. |
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Enter the last due date in a range of due dates for which to output reminder letters, or click the drop-down arrow to select a due date. This field is only enabled if you clear the All Due Dates check box. |
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Select this check box to reprint reminder letters that were printed on a specific date. This check box is cleared by default. Note Use this option if the paper jammed in the printer, and you need to reprint. |
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Enter a date to reprint reminder letters printed on that date, or click the drop-down arrow to select a date. This field is only enabled if you select the Reprint check box. |
Field or Button |
Description |
Select one of the following output options:
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Save Report File |
Select this check box to save the Crystal Reports report (.rpt) file for the report to the folder entered in the Report Working Directory field for your user ID in User Profile Maintenance. You can use the report file to customize the report. For more information, see Crystal Reports FAQ. This check box is only available if you select the Screen radio button. |
Save Access Database File |
Select this check box to save the Access database (.mdb) file for the report to the folder entered in the Report Working Directory field for your user ID in User Profile Maintenance. You can use the Access database file to customize the report. For more information, see Crystal Reports FAQ. This check box is only available if you select the Screen radio button. |
Output File Type |
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Select this check box to specify the file name of the output reminder letters. This check box is only available if you select the File radio button. |
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Output Directory |
Enter the location for the output reminder letters, or click the Lookup button to navigate to and select a location. This field is only available if the Specify File Name check box is cleared. |
Enter a location and file name for the output reminder letters, or click the Lookup button to navigate to and select a location and file name. This field is only available if you select the Specify File Name check box. |
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Excel Format Name |
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Format Maintenance |
Click this button to display Excel Format Maintenance, which allows you to set up Excel formats. This button is only available if you select the Excel radio button. |
Save As Type |
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Include header |
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Delimiter |
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Enclosing Character |
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Printer |
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Enter a subject for the reminder letters email. This field is only available if you select the Email radio button. If you leave this field blank, the subject is the reminder letters title. |
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Enter a prefix for the reminder letters file name. This field is only available if you select the Email radio button. |
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Select this check box if you want to include additional comments with the emailed reminder letters. If you select this check box, the Additional Comments window appears after you click the Print button in the ribbon, and allows you to enter the comments. This check box is only available if you select the Email radio button. |
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Select this check box to include the entire heading from the first page of the reminder letters on all pages of the reminder letters. This check box is cleared by default, and only enabled if you select the Screen, File, Printer, or Email radio button. |
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Select this check box to include the reminder letters title, page number, and printed date/time on all pages of the reminder letters. This check box is selected by default and only enabled if you select the Screen, File, Printer, or Email radio button, and if the Print Full Heading on All Pages check box is cleared. |
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Select this check box to include horizontal shading on alternate lines of the reminder letters to make it easier to read the data. This check box is cleared by default, and is only enabled if you select the Screen, File, Printer, or Email radio button. |
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Select this check box to collate the printed copies of the reminder letters (if you are printing multiple copies of reminder letters). This check box is cleared by default, and is only enabled if you select the Printer radio button and enter a value greater than 1 in the Number of Copies field. |
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Click the Lookup button to select the color of horizontal shading on the reminder letters. This Lookup button is only enabled if you select the Horizontal Shading radio button. |
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Enter the number of copies of the reminder letters to print. This field is only enabled if you select the Printer radio button. |
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Process |
Select whether the task is run now or run by Scheduling Assistant. If you select the Schedule radio button, you can specify when the task occurs, and optionally set up an alert to be created when the task completes. These radio buttons are only enabled if the Disable Scheduling Assistant check box is cleared for your user ID in User Profile Maintenance. Note If you select the Schedule radio button, you cannot output to the screen. |
Time |
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Date |
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Task Occurs |
Select one of the following options:
These radio buttons are only enabled if you select the Schedule radio button. |
Frequency |
These radio buttons are only available if you select the Every radio button. |
Day of Week |
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Repeat Every X Days |
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Repeat On |
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Repeat Every X Minutes |
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Triggering Task Id |
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Triggering Task Name |
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Triggering Task Description |
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Task Description |
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Scheduling Assistant Queue |
Enter an active Scheduling Assistant queue for the task, or click the Lookup button to select a Scheduling Assistant queue. This defaults to the default queue for your user ID. This field is only enabled if you select the Schedule radio button, and you are assigned to a queue other than the Default queue. |
External Email |
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Screen Alert |
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Internal Email |
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This grid displays report files set up for the reminder letters, and is only available if report files are set up for the program in Report File Maintenance. This grid includes the following columns:
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