Pick Demand Account Resolution Update

Menu Path: Customer Service $Images\bluerarw.gif$ Invoice Processing $Images\bluerarw.gif$ Pick Demand Options $Images\bluerarw.gif$ Pick Demand Account Resolution Update

Purpose

Manually assign unresolved general ledger accounts for a transaction.
Change general ledger accounts for a transaction.
Change projects for orders.

Overview

Use Pick Demand Account Resolution Update to manually correct general ledger accounts that do not resolve automatically in Confirmed Pick Demand Inventory Adjust or Pick Demand Create and Print. If accounts do resolve correctly, you can use Pick Demand Account Resolution Update to correct the accounts used in the order entry transaction. You can change the general ledger accounts for an order that does resolve automatically. This window automatically displays the area (accounts receivable, sales, product location, etc.) and the resolution hierarchy used for the particular order selected. For more information, see Customer Service Account Resolution and General Ledger Resolution FAQ.

$Images\warning.gif$ No invoice can be created from pick demands with unresolved general ledger accounts.

Note If pick demands display that need to be corrected, there is a problem with the setup of account resolution. You should attempt to fix the account resolution to correct the pick demands and all future pick demands. If you cannot determine the source of the problem, contact project management or customer support to help determine what needs to be corrected to avoid this problem in the future. It is a best practice to have policy and procedures in place to avoid this disruptive scenario.

Resolving Accounts Manually

To manually resolve accounts:

Enter an unresolved pick demand in the Pick Demand Confirm for field.
Double-click an account in the Account grid to view the account masks.
Enter the new account number or description in the New G/L Account or Account Description field.
Click the Correct Account button in the ribbon to save the new account.
Repeat steps 2-4 for each account until all rows have a valid account in the New Account column in the Account grid. After all the accounts have been corrected, the pick demand will no longer be available when you click the Lookup button for the Pick Demand Confirm for field.

You can also use Pick Demand Account Resolution Update to correct or update project numbers assigned to orders.

Ribbon Home Tab Buttons

Button	Description
Exit	Click this button to close the Pick Demand Account Resolution Update window. This button is only available if you are not updating or correcting accounts or projects.
Correct Account/Project #	Click this button to save the general ledger account or project correction. If you are correcting accounts, this button is only available after you select the Correct radio button, and double-click the account you want to update. After you click this button, the correct account is displayed in the New Account column in the Account grid.
Update Account/Project #	Click this button to save the general ledger account or project change. If you are updating accounts, this button is only available after you select the Update radio button, and double-click an account you want to update. If you are updating projects, this button is only available after you enter an order number in the Order Number field.
Cancel	Click this button to cancel when updating or correcting an account. This button is only available after you double-click an account you want to update or enter an order number for which you want to update a project in the Order Number field.
Order	Click this button to display Order Inquiry, which allows you to view detailed order information for the order associated with a selected pick demand.
Pick Demand	Click this button to display Pick Confirm Inquiry, which allows you to view detailed pick demand information for a selected pick demand.

General Tab Fields and Buttons

Field or Button	Description
Correct/Update	Select Correct to correct unresolved general ledger account resolutions. If you select this option, and click the Lookup button for the Pick Demand Confirm for field, the Lookup window will only display unresolved pick demands. Select Update to change general ledger account resolutions or project numbers. If you select this option, and click the Lookup button for the Pick Demand Confirm for field, the Lookup window will only display already resolved pick demands.
Accounts/Project #	Select Accounts to change general ledger accounts. Select Project # to change general ledger projects. If you select this option, and click the Lookup button for the Order Number field, the Lookup window will only display orders requiring project number information.
Pick Demand Confirm for/Order Number	Enter the pick demand or order number to be corrected or updated, or click the Lookup button to select a pick demand or order number.
Account	If you are correcting or updating accounts, this grid displays the account type, the bad/old account number, and the new account number. The check box in the Corrected column is also selected for accounts that have been corrected. Double-click a row to display the general ledger account resolution mask sequence. If you are correcting or updating projects, this grid is not used. Note If you are correcting accounts, you should correct the general ledger account resolution at the source (for example, if Location Maintenance is missing a general ledger mask for inventory, fix it there). After it is fixed, re-enter this program. Double-click that account in the grid, and the new account displays and the following message appears: Resolved Account is now correct. Either the masks have been changed or the chart of accounts has been updated.
Mask 1-8	These fields display the masks for a row you double-click in the Account grid and where they are stored (for example, sell location, order class, etc.). The masks that are displayed depend on the general ledger account resolution type (for example, accounts receivable, discount, etc.). These fields are only available if you select the Accounts radio button.
Resolves to	This field displays the automatically resolved general ledger account based on the sequence of the masks. This field is only available if you select the Accounts radio button.
New G/L Account	Enter the general ledger account number to use to update or correct the account, or click the Lookup button to select a general ledger account. This field is only available if you select the Accounts radio button.
G/L Elements	Click this button to display G/L Prompting, which allows you to select account element values individually to produce a full account number. For more information, see G/L Elements Button.
Project Number	This field displays the project number. This field is only available if you select the Project # radio button.
New Project Number	Enter the project number to use to update or correct the project, or click the Lookup button to select a project. This field is only available if you select the Project # radio button.
Account Description	Enter the general ledger account description to use to update or correct the account, or click the Lookup button to select a general ledger account. This field is only available if you select the Accounts radio button.