Chargeback Task Management

Menu Path: Accounts Receivable $Images\bluerarw.gif$ Chargebacks $Images\bluerarw.gif$ Chargeback Task Management

Purpose

Allow chargeback team members to review all chargeback tasks for their assigned billing customers.

Overview

Use Chargeback Task Management to display chargeback tasks for billing customers. Every chargeback represents a single task. Billing customers are filtered based on the chargeback teams to which you are assigned. If you are responsible for resolving chargebacks, you can use Chargeback Task Management to perform most of your chargeback tasks during the day.

Example Billing customer A is in chargeback team X, billing customer B is in chargeback team Y, and billing customer C is in chargeback team Z. If you are assigned to teams X and Z, then only customer A and customer C chargeback tasks display for you.

For database information for this window, see Chargeback Task Management Database Information.

Ribbon Home Tab Buttons

Button	Description
Exit	Click this button to close the Chargeback Task Management window.
Show Data	Click this button to display chargeback tasks on the Results tab based on the selected criteria on the Select tab.
Print	Click this button to display, output, email, or print the selected chargebacks (chargebacks for which the check box is selected in the Print column in the Results grid). Note Microsoft Outlook must be running before emailing chargeback invoices. For more information, see Email FAQ.
Resolve	Click this button to display Open Item Apply and Resolve, which allows you to resolve the selected chargeback.
Attachments	Click this button to display Attachment Entry, which allows you to view and enter attachments for a selected chargeback.
Contacts	Click this button to display all contacts for selected chargeback's billing customer, subject to the user’s contact group security.
Customer	Click this button to display Customer Maintenance, which allows you to view and update customer information for the selected chargeback. Note If you are not authorized to use Customer Maintenance, the Customer Inquiry window appears instead, and allows you to view information for the customer.
Notes	Click this button to display Notes Entry, which allows you to enter notes for a selected chargeback.
Remarks	Click this button to display Remark Entry, which allows you to enter remarks for a selected chargeback. Note Remarks print on chargeback invoices.

Select Tab Fields and Buttons

Field or Button	Description
All Customer Codes	Select this check box to display chargebacks for all customers. This check box is selected by default.
Customer Code	Enter a customer code for which to display chargebacks, or click the Lookup button to select a customer code. This field is only enabled if you clear the All Customer Codes check box. You can only select customers that are assigned to your chargeback teams.
Name	Enter a customer name for which to display chargebacks, or click the Lookup button to select a customer name. This field is only enabled if you clear the All Customer Codes check box. You can only select customers that are assigned to your chargeback teams.
All Store IDs	Select this check box to display chargebacks for all store ID's. This check box is selected by default.
ID (Store)	Enter a store ID for which to display chargebacks. This field is only enabled if you clear the All Store IDs check box.
All Ref #	Select this check box to display chargebacks for all chargeback reference numbers. This check box is selected by default.
Reference Number	Enter a chargeback reference number for which to display chargebacks, or click the Lookup button to select a chargeback reference number. This field is only enabled if you clear the All Ref # check box.
All Chargeback Teams	Select this check box to display chargebacks for all billing customers in chargeback teams of which you are a member. This check box is selected by default.
Chargeback Team	Enter a chargeback team for which to display chargebacks, or click the Lookup button to select a chargeback team. This field is only enabled if you clear the All Chargeback Teams check box. If you enter a chargeback team, chargebacks are only displayed for customers in the selected team. Note You can only select a chargeback team of which you are a member.
All Reminder Dates	Select this check box to display chargebacks for all chargeback reminder dates. This check box is cleared by default.
From (Reminder Date)	Enter the first date in a range of chargeback reminder dates for which to display chargebacks, or click the drop-down arrow to select a chargeback reminder date. This field is only enabled if you clear the All Reminder Dates check box. This date defaults to a year ago.
To (Reminder Date)	Enter the last date in a range of chargeback reminder dates for which to display chargebacks, or click the drop-down arrow to select a chargeback reminder date. This field is only enabled if you clear the All Reminder Dates check box. This date defaults to the current date.
All Expiration Dates	Select this check box to display chargebacks for all expiration dates. This check box is selected by default.
From (Expiration Date)	Enter the first date in range of expiration dates for which to display chargebacks. This field is only enabled if you clear the All Expiration Dates check box.
To (Expiration Date)	Enter the last date in a range of expiration dates for which to display chargebacks. This field is only enabled if you clear the All Expiration Dates check box.
All Chargeback Status Codes	Select this check box to display chargebacks for all chargeback status codes.
Status Code	Enter a chargeback status code for which to display chargebacks, or click the Lookup button to select a chargeback status code. For information on setting up chargeback status codes, see Chargeback Status Maintenance. This field is only enabled if you clear the All Chargeback Status Codes check box.
All Chargeback Reason Codes	Select this check box to display chargebacks for all chargeback reason codes.
Reason Code	Enter a chargeback reason code for which to display chargebacks, or click the Lookup button to select a chargeback reason code. For information on setting up chargeback reason codes, see Chargeback Reason Maintenance. This field is only enabled if you clear the All Chargeback Reason Codes check box.
Customer Type	Select the billing or payer customer type. For more information, see Structure and Concepts.
Resolution Status	Select an option to display chargebacks with a status code marked as unresolved, resolved or both resolved and unresolved. By default, Unresolved is selected. For information on setting up chargeback status codes, see Chargeback Status Maintenance.
Payment Status	Select an option to display paid, unpaid, or both paid and unpaid chargebacks . By default, Unpaid is selected. If you select the Unpaid radio button, all chargebacks with an open amount not equal to zero are displayed. If you select the Paid radio button, all chargebacks with an open amount of zero are displayed.

Results Tab Fields and Buttons

Field or Button

Description

Results

This grid displays chargebacks based on the criteria selected on the Results tab. This grid includes the following columns:

Reference# - This column displays the system-generated reference number for each chargeback.

Note All chargebacks have a prefix of CB.

Billing Customer Name - This column displays the billing customer name for each chargeback.
Customer Reference# - This column displays the customer's reference number for each chargeback.
Chargeback Reminder Date - Enter the next date that you want this chargeback task to appear. This defaults to the day the chargeback was created.
Expiration Date - This column displays the expiration date associated with each chargeback.
Original Chargeback Amount - This column displays the original amount of each chargeback.
Open Chargeback Amount - This column displays the open amount of each chargeback.
Customer Reason Code - This column displays the reason code used by the customer for each chargeback.
Reason Code - This column displays the reason code for each chargeback. You can manually update the reason code. Double-click to display a list of valid reason codes.
Status Code - This column displays the status code for each chargeback. You can manually update the status code. Double-click to display a list of valid status codes.
Disputed - The check box in this column is selected for disputed chargebacks. You can manually select the check box for disputed chargebacks.
Customer PO# - This column displays the customer’s original purchase order number associated with each chargeback.
Chargeback Customer Code - This column displays the chargeback customer code for each chargeback. You can manually override this customer code. This is used when there are many customers associated with a billing customer. Double-click to display a list of customers.

Example A mass merchant billing customer has many retail stores (customers). It is sometimes helpful to know the customer (retail store) that originated the chargeback to facilitate its resolution.

Chargeback Customer Name - This column displays the chargeback customer name for the chargeback customer code. Double-click to display a list of customers.
Payer Customer Name - This column displays the payer customer name for each chargeback.
Payer Customer Code - This column displays the payer customer code for each chargeback.
Priority - This column displays the priority (between 0 and 9) for each chargeback. You can manually change the priority.

NOTE Priority can be in ascending or descending priority.

Customer RA# - This column displays the return authorization number associated with each chargeback.
Reference Date - This column displays the reference date associated with each chargeback.
Due Date - This column displays the due date associated with each chargeback.
Related Ref# - This column displays the reference number (e.g., invoice) referenced by each chargeback, if available.
Store ID - This column displays the store ID (if any) associated with each chargeback. You can manually override the store ID.
Notes - The check box in this column is selected for chargebacks that have associated notes.
Reminder Day of Week - This column displays the day of the week associated with the reminder date for each chargeback.
Payment ID - This column displays the payment ID that originated each chargeback, if it is available.
Payment Date - This column displays the payment date of the payment ID that originated each chargeback.
Payment Amount - This column displays the payment amount of the payment ID that originated each chargeback.
Payment Status - This column displays Unpaid or Paid for each chargeback. A chargeback is closed when it’s fully paid or applied.
Resolved Status - This column displays Unresolved or Resolved for each chargeback. A chargeback is resolved if the status code has a status of resolved. For information on setting up chargeback status codes, see Chargeback Status Maintenance.
Chargeback Team - This column displays the chargeback team associated with the billing customer for each chargeback.
Resolved Date - This column displays the date each chargeback is considered resolved. This field is updated when a status code marked as resolved is selected. For information on setting up chargeback status codes, see Chargeback Status Maintenance.
Print - Select the check box in this column for chargebacks you want to print, display, or email.
Billing Customer Code - This column displays the billing customer code for each chargeback.
Chargeback Date - This column displays the date assigned to each chargeback by the customer.
Chargeback User Defined 1-10 - Enter appropriate information for chargeback in these user-defined columns. For information on setting up the labels, formats, and validation for these columns, see User Defined Fields Maintenance.

Print Options Tab Fields and Buttons

Field or Button	Description
Output Option	Select one of the following output options: Screen - Output to a PDF so you can immediately view the chargebacks. File - Output to a PDF, Excel, Access, or delimited file to be stored for later use. If you select this option, specify the file type and either the output folder or file name. Printer - Output to a selected printer. If you select this option, specify a printer in the Printer field. Email - Output to your default email application. If you select this option, you are prompted to select recipients for the email, then an email is created with the report attached as a PDF file. Excel - Output directly to Excel. You can specify the location of the Excel application in the Spreadsheet File field in User Profile Maintenance. If you output to Excel, the report may include additional information.
Save Report File	Select this check box to save the Crystal Reports report (.rpt) file for the report to the folder entered in the Report Working Directory field for your user ID in User Profile Maintenance. You can use the report file to customize the report. For more information, see Crystal Reports FAQ. This check box is only available if you select the Screen radio button.
Save Access Database File	Select this check box to save the Access database (.mdb) file for the report to the folder entered in the Report Working Directory field for your user ID in User Profile Maintenance. You can use the Access database file to customize the report. For more information, see Crystal Reports FAQ. This check box is only available if you select the Screen radio button.
Output File Type	Select whether to output to a PDF, Excel, Access, or delimited (CSV, DAT, or TXT) file. These radio buttons are only available if you select the File radio button.
Specify File Name	Select this check box to specify the file name of the output report. This check box is only available if you select the File radio button.
Output Directory	Enter the location for the output report, or click the Lookup button to navigate to and select a location. This field is only available if the Specify File Name check box is cleared.
Output File Name	Enter a location and file name for the output report, or click the Lookup button to navigate to and select a location and file name. The file extension of the file name should match the selected output file type. This field is only available if you select the Specify File Name check box.
Excel Format Name	Enter an Excel format name, or click the Lookup button to select an Excel format name. Excel formats can be set up to specify which fields are output to Excel, and the order and sort order of the fields. This field is only available if you select the Excel radio button.
Format Maintenance	Click this button to display Excel Format Maintenance, which allows you to set up Excel formats. This button is only available if you select the Excel radio button.
Save As Type	Click the Lookup button to select whether to save the delimited file as a CSV, DAT, or TXT file. This field is only available if you select the Delimited radio button, and only enabled if the Specify File Name check box is cleared.
Include header	Select this check box to include a row of header information in the exported delimited file, which labels the data. This check box is only available if you select the Delimited radio button.
Delimiter	Enter a comma (,), caret (^), or vertical bar (\|) as a delimiter for the exported delimited file. This field is only available if you select the Delimited radio button.
Enclosing Character	If you want to use single or double quotation marks around data exported to a delimited file, enter ' or " in this field. Even if this field is left blank, text fields that have commas or carriage returns are enclosed in quotes. This field is only available if you select the Delimited radio button.
Printer	Click the Lookup button to select a printer. This field is only available if you select the Printer radio button.
Subject	Enter a subject for the report email. This field is only available if you select the Email radio button. If you leave this field blank, the subject is the report title.
Report File Prefix	Enter a prefix for the report file name. This field is only available if you select the Email radio button.
Add Additional Comments	Select this check box if you want to include additional comments with the emailed report. If you select this check box, the Additional Comments window appears after you click the Print button in the ribbon, and allows you to enter the comments. This check box is only available if you select the Email radio button.
Print Full Heading on All Pages	Select this check box to include the entire heading from the first page of the report on all pages of the report. This check box is cleared by default, and only enabled if you select the Screen, File, Printer, or Email radio button.
Print Title Line on All Pages	Select this check box to include the report title, page number, and printed date/time on all pages of the report. This check box is selected by default and only enabled if you select the Screen, File, Printer, or Email radio button, and if the Print Full Heading on All Pages check box is cleared.
Horizontal Shading	Select this check box to include horizontal shading on alternate lines of the report to make it easier to read report data. This check box is cleared by default, and is only enabled if you select the Screen, File, Printer, or Email radio button.
Collate	Select this check box to collate the printed copies of the report (if you are printing multiple copies of the report). This check box is cleared by default, and is only enabled if you select the Printer radio button and enter a value greater than 1 in the Number of Copies field. Example You are printing five copies of a 20 page report to distribute to five different people. Leave this check box selected, so that pages 1-20 of the first copy prints, then pages 1-20 of the second copy, etc. If you clear this check box, five copies of page 1 prints, then five copies of page 2, etc.
Horizontal Shading Color	Click the Lookup button to select the color of horizontal shading on the report. This Lookup button is only enabled if you select the Horizontal Shading check box.
Number of Copies	Enter the number of copies of the report to print. This field is only enabled if you select the Printer radio button.
Process	These radio buttons are disabled in this window.
Task Occurs	These radio buttons are disabled in this window.
Time	These fields and radio buttons are disabled in this window.
Date	This field is disabled in this window.
Task Description	This field is disabled in this window.
Scheduling Assistant Queue	This field is disabled in this window.
External Email	This check box is disabled in this window.
Screen Alert	This check box is disabled in this window.
Internal Email	This check box is disabled in this window.
Report Files	This grid displays report files set up for the report, and is only available if report files are set up for the program in Report File Maintenance. This grid includes the following columns: Print - Select the check box in this column to output the report file. Number of Copies - Enter the number of copies of the report file to print. This column is only available if you select the Printer radio button. Report Description - This column displays the description of each report file. Report Filename - This column displays the .rpt file name for each report file. Report Name - This column displays the name of each report file.